Delivery Information

We have tried to make ordering and delivery as simple as possible, but the nature of some of the goods we offer are large, heavy or even classed as dangerous, making a blanket policy impractical.

Where it is practical, the cost of delivering your order is indicated on the checkout page. If smaller items are ordered at the same time as larger ones (e.g. a paddle with a kayak) the charges are often (but not always) combined.

Where no delivery cost is indicated on the checkout page this is usually because we cannot offer standardised delivery terms (timings, costings, or both). These items can be ordered from our website however we will not process payment until delivery costs and dispatch dates have been confirmed. Alternatively, please phone or email us with your requirements and we will provide a cost estimate as soon as possible.

If an order is completed online and our system makes a shipping price calculation error we reserve the right to contact you with an updated price. We will not make extra charges without your approval. If such charges are unacceptable we will cancel the order and refund you in full.

Order Dispatch

Generally, we aim to dispatch orders within one working day of your order being placed, subject to stock availability.

In the case of products being out of stock, you will be made aware of this during the checkout process and as indicated in your order acknowledgement e-mail. We will contact you within one working day if we discover that a product is likely to be out of stock for longer than 14 days.

If there is a specific deadline to which you would like us to work, please state this on your order (or phone us before ordering if it is vital).

We only dispatch orders on weekdays. Items are not dispatched on Saturdays and Sundays. Orders placed after 12pm on a Friday will not be dispatched until the following Monday. Courier deliveries do not normally occur on a Saturday, and we give no guarantee that you will receive an order on a Saturday. Once goods leave our premises we cannot guarantee an exact delivery time and date, however we will do our utmost to get the goods to you on time.

Most of our orders are sent with courier, except in cases of very small items under £25 in value which are sometimes sent with Royal Mail.

Packages dispatched with couriers will require a signature from a person at the delivery address. Goods will not be left without a signature.

Standard Products (non-hazardous/non-bulky products)

Region

UK Mainland

Scottish Islands

Northern Ireland, Isle of Man, Scilly Isles

Channel Isles

Royal Mail large letter size up to 500g, under £25 in value

£3.99

Standard Courier delivery 2 to 5 working days, 0.5kg-20kg, under 1.5m length

£5.95

£15.99

£14.99 (zero-VAT)

Standard Courier delivery 2 to 5 working days, 20kg-30kg, under 1.5m length

£6.99

£15.99

£14.99 (zero-VAT)

Express delivery 1- 2 working days, up to 10kg, under 1.5m length

£11.99

N/A

International Delivery

We welcome orders from overseas but again the variable nature of the size, shape and weight of our goods makes standardised delivery pricing almost impossible. Please call or email us for a quote.

IMPORTANT – VAT. Prices on this website include UK VAT (sales tax) at the current rate of 20%:

For countries within the EU (European Union) goods that are VAT and duty paid within one member country such as the UK should be liable for no further such charges within other member countries. In our experience to date, including export to most European countries, this works – but we are not lawyers or accountants.
For customers outside the EU, including the Channel Islands, VAT will be deducted after the transaction has been completed and refunded to you. The simplest way to calculate this is to divide by 1.2 (e.g. £600 inc VAT = £500 ex VAT). However, charges imposed locally – such as, but not limited to, sales tax, import duty, and processing fees – are excluded from our pricing and will be the responsibility of the customer.

Also, please note, with our apologies if it affects you, the nature of our supplier agreements means that we are not allowed to send some of our goods to some countries outside the UK.

Deliveries to BFPO Addresses

Delivery charges to BFPO addresses will vary. If you require delivery to be made to a BFPO address please contact us prior to placing your order and we will happily give you a quotation.