Returns & Cancellations Policy

We understand and appreciate that not all customers intend to use their purchases immediately and require time to check the suitability of a product for its intended use.  This Returns Policy applies to customers irrespective of your geographical location within mainland UK. This policy does not affect your statutory rights (such as your rights under the Sale of Goods Act 1979). 

Cancellations

Customers may cancel any purchases at any time prior to dispatch or within 24hrs of placing an order for custom made goods with the following terms:

  • Special orders and non-stock items already dispatched by our suppliers may incur postage, restocking or handling charges from our suppliers for which the Customer will be responsible.

Unwanted Goods

We offer customers a 14 day returns policy with the following terms:

  • Goods may be returned for full refund within 14 days of receipt, however, we cannot refund or exchange damaged goods, non-stock items, special orders or goods which have been made to order.
  • Some non-stock items may be returned in our absolute discretion subject to 20% handling charge.  Customers are advised to check with us before placing an order which items may be returned.
  • Items must be returned unused, in a re-saleable condition in their original packaging.
  • Customers are responsible for paying return postage costs for unwanted items.

Upon receipt of the returned goods and returns form we will aim to process your refund as quickly as possible (the original delivery charge will not be refunded).

Faulty Goods

All purchases should be checked fully within 14 days of the purchase date.  In the unlikely event that you will need to return your purchase due to a manufacture fault, or it being damaged or we have dispatched the wrong item, we can organise collection and exchange for you. The goods MUST be packaged adequately for transport in a cardboard box or other suitable packaging.

All items returned as faulty, will be checked prior to any refund or replacement is approved.  Some items may require return to manufacturer for testing which could delay the refund/replacement process.  If no fault is found a service and postage charge may be incurred and we reserve the right to dispatch your item back to you at your cost.

Returns Form and procedure

For all returns, customers must complete a Returns Form.

  • You can find a Returns Form displayed on the reverse of the Delivery Note with the original order. You can also download a PDF copy of the form by clicking here.
  • You should then contact our Sales Department on 01603 717525 or by e-mailing [email protected] to request a Returns Code.
  • The Returns Code should then be documented on the form along with the reason for return.
  • The Returns Form should be returned along with the goods.
  • The goods MUST be packaged adequately for transport in a cardboard box or other suitable packaging.  Failure to do this will result in the couriers refusing to collect the item, or us sending the item back to you unprocessed.

We strongly recommend that when returning goods that you use a carrier that offers a "signed for" service as the goods remain the responsibility of the customer until received at our address below.

Returns Department
Marine Power Ltd
West Lane
Brundall
Norwich
NR13 5RG 

Please retain proof of posting and enclose the original dispatch note, along with a contact telephone number, stating the reason for your return. Failure to do so may mean we are unable to contact you to confirm credit and/or refund arrangements.

Refunds

We will send you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received the returned product.

Marine Power Ltd
West Lane | Brundall | Norwich | NR13 5RG